The NYS Attorney General just intervened in the PSC’s Verizon Service Quality proceeding. The AG has just recommended actions to the PSC including ending Verizon workforce reductions. The Attorney General’s intervention at the PSC confirms CWA’s position that Verizon has been reducing its workforce at the detriment of its customers and our jobs. Here’s a representative quote from the beginning of the report: “Rather than meet its obligations to provide wireline telephone customers with minimally adequate telephone service, Verizon is continuing to drastically reduce its workforce with the result that the company cannot meet its customers repair needs in a timely manner.”
The filing and the AG’s second information request to Verizon can be found on the PSC website .
The Attorney General’s filing enormously amplifies CWA arguments on service quality, confirming that workforce reductions and capital dis-investment are destroying customer service quality and hurting our jobs. Clearly this can be seen in Verizon’s outrageous demands in contract negotiations.
In bargaining Verizon continues to demand huge givebacks while making astronomical profits with little regulation. This is second big victory for customers and the fight for a fair contract. Recently Governor Cuomo was convinced into removing his Permanent De-Regulation of VoIP from his state budget.