“There are more than 5 million customer service workers in the United States, employing more than 4 percent of the American workforce,” said Chief of Staff Ron Collins. “The more CWA can grow and organize this key sector, the better we can reduce workplace stress, negotiate better working conditions for our members and, most importantly, challenge offshoring. Too many companies have shipped jobs overseas to low-wage countries, devastating the domestic call center industry. But bringing these good jobs back home will help jumpstart our economy — building stronger communities, quality jobs and enhanced security for consumers’ personal information. That’s why we’re telling Congress to pass the U.S. Call Center Worker and Consumer Protection Act.”

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